This seems right to me. I think most of us have been in situations where we've commiserated with coworkers about a problem that we felt was beyond us to fix, because it's coming from the top. Either management is actively refusing to invest in the necessary changes, or they're creating an environment where it's not even safe to bring those problems to light. And even worse, a culture where it's normalized that there are unfixable problems, such that employees barely even remark on them.