shit happens...but the way their philosophy is fine tuned makes me wonder..
Above all, "no bullshit" is our golden rule—to treat our users how we want to be treated. It's a promise to respect your rights and to level with you about our shortcomings.
> We will listen to you, and be honest in our replies, even if it means you won’t always like what we say.
They are actively treating their customers like shit, and that tone starts at the top. No bullshit does not give creative license to be assholes to people that are panicked because of something you directly caused.
Above all, "no bullshit" is our golden rule—to treat our users how we want to be treated. It's a promise to respect your rights and to level with you about our shortcomings.
https://www.gandi.net/en-US/no-bullshit
ex: https://twitter.com/andreaganduglia/status/12151991477012316... (thanks op)
We will listen to you, and be honest in our replies, even if it means you won’t always like what we say.