This was my experience as well, going into the Sunnyvale store even 2-3 years ago. Their lineup of laptops were all the previous generation from what was currently available, and nothing was priced that well. I doubt that's changed.

Contrast to going into a local computer store, they had full stock of all the latest parts/components and competitive prices.

Would be interesting to know what's going on within the leadership of this company. They must know what the situation is, but how do they turn things around?