>Not when something is wrong, just when I don’t want to spend too much time trying to figure something out.
That is how support should work in general. Support has become so much "thats outside the scope of your contract" or "blame other vendor" instead of a shortcut to training. If my provider has already seen a problem I've run into, its in their best interest to get me moving again, so I can use more of their product and extend their tentacles further into my business.
That is how support should work in general. Support has become so much "thats outside the scope of your contract" or "blame other vendor" instead of a shortcut to training. If my provider has already seen a problem I've run into, its in their best interest to get me moving again, so I can use more of their product and extend their tentacles further into my business.