I'm certain (non-sarcastically) that fraud is a Hard Problem. But it's not so Ha... | Hacker News

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llimllib on Feb 2, 2011 | parent | context | favorite | on: Paypal's fraud prevention routine does it again

I'm certain (non-sarcastically) that fraud is a Hard Problem. But it's not so Hard that Paypal doesn't make money; why do you claim it isn't possible for somebody to solve the same Hard problem but have non-atrocious customer service?

rokhayakebe on Feb 2, 2011 | [–]

Paypal lost millions of dollars every month to fraud in the beginning. Not a lot of companies can afford to loose thousands of dollars let alone millions.

SoftwareMaven on Feb 2, 2011 | [–]

I don't think it is impossible, just very, very hard (and expensive), made worse by having an entrenched incumbent who has very deep pockets.

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