I had someone sign up for a subscription, 1 payment each week for 6 weeks. After the 3rd it stopped charging the client. It was just frozen, saying the next payment was due to be taken out of their account on a date that past 6 days ago.
So contacted support and their reply was, well how do we know they actually subscribed.
Well I don't know, maybe they could have looked at their records and seen the IP address and paypal account associated with the subscription with their attached bank accounts and credit cards.
Paypal is great when it works but when something goes wrong it really goes wrong and support just doesn't help.
Anyway, I use a proper merchant now for CC payments. I will most likely implement PayPal once again but just as an option and right at the bottom of the list.
So contacted support and their reply was, well how do we know they actually subscribed.
Well I don't know, maybe they could have looked at their records and seen the IP address and paypal account associated with the subscription with their attached bank accounts and credit cards.
Paypal is great when it works but when something goes wrong it really goes wrong and support just doesn't help.
Anyway, I use a proper merchant now for CC payments. I will most likely implement PayPal once again but just as an option and right at the bottom of the list.