Which leaves me wondering: Why is there no credible alternative to PayPal? I would have thought that there would be plenty of money in this kind of business given the fees PayPal is able to charge. Although I imagine that it's a very difficult service to provide well and to provide internationally at the scale PayPal does.
(The historical UK alternative to PayPal is Nochex, of which a cursory Google search also reveals plenty of dissatisfied customers).
because taking money as everyone else has mentioned is covered in fraud, which is why Paypal "suck" and why there are no competitors. It's a miracle Paypal exist and for all their flaws, the service they do offer (international, open to almost everyone) is great. Most people don't seem to realise the people who do have problems are a tiny minority of all customers.
If someone screws over a Paypal customer, it's Paypal who have to swallow the loss. Can't really criticise them for the way they act when it's their bottom line that gets affected.
No, I've gotten burned twice by a Paypal transaction, but in both cases while I won the battle (dispute) I lost the war because both account holders took out the money from their accounts.
In one case I was able to find the guys new Paypal account, but they refused to go after him.
Agree that Paypal has a lot of challenges to run their business, but I disagree that the bulk of risk is being taken by them...
The problem is that there is not plenty of money in smaller countries, which are generally just as hard to set up as large countries. So any new service will have limited scope.
(The historical UK alternative to PayPal is Nochex, of which a cursory Google search also reveals plenty of dissatisfied customers).