This was right on point. The TouchBar and the problematic keyboard on those recent Macbook Pro laptops were clearly features that no Apple users ever wanted or asked for. Apple has lost some global market share as a result even though their net profit still went up. I'm afraid they are trading long term brand reputation for short term profit gains. They need to re-align product innovations with customer's best interests in mind.
It was pointed out recently that in this year's product lineup apple have started responding more actively to customers (it was also noted that these are post Ive too so there might be something in that)
