I believe the minimum spend for this service (Account Executive) is $10,000 per month.
Google also assigns account managers at similar spending levels.
However, I have to agree the Facebook's account managers are far more helpful than Google's. They have more authority to re-approve ads that have been denied, and they seem to understand their own rules better than their counterparts at Google. YMMV.
It's definitely not $10k per month. I spend an order of magnitude more than that and don't have an account exec with Google. The actual phone number for customer support does appear in my account - unfortunately the article we are commenting on neatly sums up my experience with "customer support" as well.
Far less. Most I ever spent was around 3k/mo and I had an account exec I could call up on the phone. They were extremely knowledgeable about ad approval, rules, etc
They actually also got my account reinstated when google accidentally blocked my whole Google acct.
Also never seen an ad under review for more than a couple of hours.
The OP experience is an edge case due to gambling etc
Google also assigns account managers at similar spending levels.
However, I have to agree the Facebook's account managers are far more helpful than Google's. They have more authority to re-approve ads that have been denied, and they seem to understand their own rules better than their counterparts at Google. YMMV.