I actually set things up slightly different but essentially it follows the same process. I have service providers I negotiated and setup that manage different aspects for me, so most all I have to do is make an approval or call and I don't have to pay a percentage fee each month. I learned how to do this after I had a bunch of properties in the past and was paying 8-12%/month in fees for each property but all they were doing was making calls on my behalf or setting up service providers to do it. Once I figured that out, I setup all my own service providers once and cut out the management fee. There are even people that cover the stuff like evictions etc as a service so you don't have to be involved on it.
It requires maybe a few hours of my personal time every couple of months as an average.
Do you have any advice on finding service providers or contractors? It seems like it's mostly word of mouth but people with dependable providers/contractors don't want to lose them to other landlords or developers.
It is somewhat trial and error but a lot of it is based on recommendations. It took me 4-5 years before I found a handyman type that I trust to just take care of little things. But for other things I signed up with larger known brands. Like our AC maintenance contract is with one hour AC for all our units, this means they take care of preventative maintenance as well as fix things as needed at a reasonable rate.
Plumbing I found through trial and error, and to be fair for any job where I see a bigger repair bill, e.g. > $500 I'll generally get quotes to keep everyone honest. There are exceptions of course, but when I start seeing bigger repairs being requested it sends up some red flags because we maintain everything really tightly.
Our lawn service and our pest service are the same ones we have do all the units and our own home too. We found both of them through a referral and tried them at our home first. Then slowly gave them more.
I pay 7% and the property management takes care of renting out, collections, notices etc. They have a list of contractors to do work but I always seek out multiple bids.
This is usually my recommendation for anyone starting out too. It buys you time to learn and prevents simple mistakes that can cost you money. Once you have done it for a few years you'll have seen a lot of the basics and can start doing things differently. That is exactly what I did, started with a real estate company that did my rental management and then as I grew more comfortable and had built up my list of trusted people I stopped renewing with the agencies.
I actually found out that in many cases my background checks were catching stuff the rental agency did not which really pissed me off. I use the local sheriff's office to run the background for $20, and then credit check with an online company for $15. I get a true picture of the person/people this way, the rental agency wasn't doing a background check, it was only a want/warrant check and credit check. I prefer knowing the background of people and being able to deny for valid concerns, like the one I found out had been evicted from their last 3 places but lied on their application about prior evictions. The real estate company running my old checks would have never seen that since they just did a wants/warrants check, but I did and denied these people the rental for lying on the application about prior evictions. That said, I had a young family rent a house from me one time that had been evicted and gone bankrupt the prior year. They never lied to me, were honest as best I could tell, and upfront with me about everything so I rented to them after meeting with them. I only required them to provide a full months rent as security instead of a reduced amount, which they totally understood. Never had a problem with them and they got their security deposit back cause they took care of everything.
Email or text. I setup Twilio as my go between so I can receive and send texts (or calls) to renters without them having my personal number. There are a couple of long term renters who I have had for many years that have my personal cell, but most don't.
I actually set things up slightly different but essentially it follows the same process. I have service providers I negotiated and setup that manage different aspects for me, so most all I have to do is make an approval or call and I don't have to pay a percentage fee each month. I learned how to do this after I had a bunch of properties in the past and was paying 8-12%/month in fees for each property but all they were doing was making calls on my behalf or setting up service providers to do it. Once I figured that out, I setup all my own service providers once and cut out the management fee. There are even people that cover the stuff like evictions etc as a service so you don't have to be involved on it.
It requires maybe a few hours of my personal time every couple of months as an average.