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Moral Mazes talks a lot about emotional labor, especially the expression of fealty to one’s employer and enthusiastic participation in signalling activities that demonstrate compliance with the internal moral and ethical system the company creates.

That book posits that as you move up the ranks, this emotional labor becomes much more important and serves as much more of the basis for judging if you’re effective at your job than your nominal performance of subject matter tasks related to the ostensible job functions you have to perform.




I think that being bad at emotional labor even (especially?) outside of work is something that is looked down upon quite a lot in society. We generally don't like the person that seems to get angry over minor issues, we expect them to manage their emotions in these kinds of situations, especially when they're not like 'us'.


Hot damn this is so true. This is exactly what comes to my mind when I think of emotional labor.




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