Generally, I find that those who fall back on emotional labor as a concept, are work-multipliers. They generate more work that needs to be done and kept track of than they clear, and usually they are the only ones that actually care that that work is done. There's a lot of empire-building in play too.
It's really obvious when you come up with more efficient ways to get what they want done done, and they get angry that it isn't being done exactly as they wanted.
> Generally, I find that those who fall back on emotional labor as a concept, are work-multipliers.
Oooh, I've never hard of work multipliers before, thanks. I disagree with your main premise (in that sentence) though.
It's the first I've heard of "emotional labor" and I think its a great concept, as valid as "mental" or "physical" labor in the original author's context: a flight attendant (male or female) would have tasks that require all three types of labor during their work day.
It's really obvious when you come up with more efficient ways to get what they want done done, and they get angry that it isn't being done exactly as they wanted.