Personal attacks will get you banned here. Would you please stick to the site guidelines on HN?

https://news.ycombinator.com/newsguidelines.html

I'm not entirely sure what you mean by that.

I did not read the book in question if that is what you're saying.

Did you? Can you tell me why the title matters as far as "Can we relax with the self-made, altruistic view of billionaires?" goes?

I wonder - did @whitebread actually read "Shut Up and Listen"? He doesn't even seem to understand that the title of the book is an exhortation to business owners and leaders that they need to listen to their customers? Even the last chapter is titled, "If You Want to Lead, Listen First".