The disconnect is that IT/Ops really have no power in the org. Often they are subsumed by some incompetent line manager who’s clueless about the day to day challenges developers face when shipping code that needs to run somewhere. When the non-technical dumb fucks sneak into management you end up making sacrifices, because as you point out, they want it done yesterday and in five minutes. That leads to a sloppy standard of product and engineering culture, including ops culture. Which is to say take shortcuts and not think about 10 years later when someone has to janitor your manually spun up infrastructure.