Is it a joyous experience when you have to wait 1 month+ for basic replacement parts to arrive? How about when your consumer grade touch panel dies from heat and vibration?
Don't know, my experience has directly contradicted this popular narrative. I think, perhaps, these experiences are less frequent than public outlets suggest.
Tesla owner since 2015 here. We don't even have a service center here in the Boise, Idaho area (closest one is Salt Lake) just Mobile Techs. Had always had great service experience with our Model X and 3 (sold the S for the newer tech on the Model 3). They show up on our driveway after I schedule service on the app.
We now have two technicians because of the influx of new owners, which is surprising to me since Boise is not exactly a major city.
I've had issues getting parts for my model S. Additionally the service experience has generally been a complete shitshow. I deeply regret purchasing it.
That is the fear I had in the back of my mind standing in line to reserve a car, sight unseen. Really sorry you have had such a bad time, hope it will improve for you.
I think you're missing the point... It's people who have not even used the product that I'm talking about here.
Akin to those who claimed that the iPhone is stupid because it lacked a QWERTY keyboard. History have proven all of those people wrong and Apple changed the entire smartphone industry...
most car owners don't wrench on their own car, statistically speaking.
for those of us that do, Tesla does a lot of self-defeating with the way they handle repair and service.
fyi: all car forums are filled with negative experiences with that specific car. The people usually go to forums to try to find help, not to espouse the greatness of their investment.
> fyi: all car forums are filled with negative experiences with that specific car.
Which car and what forums? Care to post some links that are at least more than a week old?
> The people usually go to forums to try to find help, not to espouse the greatness of their investment.
Not true! There are a ton of bad experiences with lackluster customer service. I myself experienced it an posted it at teslamotorsclub.com (Tesla ended up making it right!). So I'm not sure how you came to the conclusion.
I'm not OP but I've read a lot of long wait time for body repair & parts posts over in /r/teslamotors. Tends to be an issue that has slowly been getting better.
Your first link was for a NEMA 14-50 adapter and Wall charger order on the Tesla online shop and is not a car part? Which supports what I said regarding lackluster customer service. I'm not disputing that.
The last 4 examples are ALL collisions/accidents that involves many parts and a ton of body/structural work... OPs claim was "1 month+ for basic replacement parts to arrive"
I mean, alright, but a five month wait time for a repair after an accident is completely unacceptable. Just because "basic replacement parts" might not be totally accurate, the spirit of the claim absolutely is.
I don’t know why this comment is getting downvoted. While I generally love Tesla, I recently had a wheel alignment issue that literally no other car repair shop could handle except for Tesla’s and I had to wait almost a month for an appointment while my tires continued to unevenly wear.
They are apparently currently in the “support hell” phase of growth... They’ll get past it
Not sure how you came to that conclusion. Part availability is a valid complaint about tesla. This seems to just be a blatant attack on the poster for no reason.
As strange as it is to a pedestrian such as myself, sitting in parking lots with the climate set to your liking, the doors locked, and a media on the screen, seems to be an increasingly popular past-time. I personally don't understand it, but cars selling to this use-case are seemingly more successful than cars that don't, and these parking lot homebodies are popping up more and more.
I think it could be because personal space is decreasing in many populated areas. Cars are becoming that for many. Even wealthy people in US cities may share space closely with their families, and the option to go for a drive and enjoy a movie night be a real joy.
I imagine a lot gig economy workers sit in their car between orders. What else are you going to do between uber rides? You either listen to something, watch something, or read a book. Maybe you are seeing some of those?
