Purely anecdotal, but my experience with Fi has been far less than ideal and I'm about ready to switch to another network.
Right now I'm about a week into fighting with support, so far unsuccessfully, to get back $40 in charges for device protection on a device that was deactivated months ago. Their response: "it's your duty to remove device protection when deactivating a device."
This is after more than a year of struggling with WiFi tethering issues. I've had a ton of problems with the hotspot dropping WiFi connections and other weird networking problems where the phone suddenly stops routing traffic correctly (I suspect it's something to do with the network swap). In the ~10 times I've contacted them about the issue, support has been absolutely terrible. They usually take about 30 minutes before they even figure out what tethering is, only to suggest I install OS updates or swap out my phone for the nth time.
The device protection seems like it should be separate from the phone plan though? Unless the device protection is voided by canceling your service, it makes sense to not cancel those charges. You might deactivate the device and take it to another provider but still want it fixed if it breaks, right?
You could want that, but it's not the common case. Therefore, to me it sounds like something they should ask about when you deactivate service, and they should either have no default (force you to explicitly choose) or default it to canceling the device protection.
I've been pretty happy with Visible which is a Verizon owned MVNO (sort of, not sure if it's a true MVNO if Verizon owns them).
Everything is done via an app, you get the Verizon network with unlimited LTE (though you do get de-prioritized during congestion, but I've found it to be fine in the bay area).
It's $40/month which includes all local fees/taxes and it's no contract.
Only downside is no cellular support for the Apple Watch.
Right now I'm about a week into fighting with support, so far unsuccessfully, to get back $40 in charges for device protection on a device that was deactivated months ago. Their response: "it's your duty to remove device protection when deactivating a device."
This is after more than a year of struggling with WiFi tethering issues. I've had a ton of problems with the hotspot dropping WiFi connections and other weird networking problems where the phone suddenly stops routing traffic correctly (I suspect it's something to do with the network swap). In the ~10 times I've contacted them about the issue, support has been absolutely terrible. They usually take about 30 minutes before they even figure out what tethering is, only to suggest I install OS updates or swap out my phone for the nth time.