This is new to me too, so I can’t take any expert high-ground here as I’ve never had to do one either. From that perspective I’m glad that you wrote the blog post as I’ve learned a few things from it.
But as a customer I can say that you have a really good reliable service, and one that I’ve shopped around for. You’re effectively my only point of failure for personal artefacts and one of only a couple for anything work related. I do implicitly have an immense amount of trust in your product and let’s be honest, you aren’t charging all that much for it.
This is to say if you were to take the more direct and blunt approach next time I absolutely wouldn’t hold it against you - in fact I’d say you don’t need to devote so much sweat into something that is just another fact of life. Costs go up, I’ll get over it, so don’t worry more than you need to.
I can tell your heart is in the right place though which gives me confidence and thanks for your response too!
But as a customer I can say that you have a really good reliable service, and one that I’ve shopped around for. You’re effectively my only point of failure for personal artefacts and one of only a couple for anything work related. I do implicitly have an immense amount of trust in your product and let’s be honest, you aren’t charging all that much for it.
This is to say if you were to take the more direct and blunt approach next time I absolutely wouldn’t hold it against you - in fact I’d say you don’t need to devote so much sweat into something that is just another fact of life. Costs go up, I’ll get over it, so don’t worry more than you need to.
I can tell your heart is in the right place though which gives me confidence and thanks for your response too!