Go-Jek has been huge for us as holiday rental managers in Bali. But lately there seems to be some sort of racket by drivers:
Example for Go-send (sending a package):
"I have motorbike problem please can you cancel".
A minute after cancelling I get a message on WhatsApp:
"Hey fixed my motorbike, still need?". Same thing with food orders.
Example for the Go-food:
"Hey I'm at the restaurant, the phone is down. Can you cancel order? I will do manually".
Obviously the restaurant and the driver gets the full customer payment this way. Go-jek gets zero. This depends on the customer cancelling as otherwise the drivers rating takes a hit.
The average monthly full time salary in Bali for a local is around $270 USD. A Gofood order could easily be $100. Last time I checked Gojek takes 20% of the order value. On a $100 order that could get them $10 (assuming they split the $20 evenly with the restaurant). One a day for a month and you've made an additional average monthly salary. If you think about that in terms of a Western IT annual income (assume $60k) that's an extra $5k a month.
Example for Go-send (sending a package): "I have motorbike problem please can you cancel".
A minute after cancelling I get a message on WhatsApp: "Hey fixed my motorbike, still need?". Same thing with food orders.
Example for the Go-food: "Hey I'm at the restaurant, the phone is down. Can you cancel order? I will do manually".
Obviously the restaurant and the driver gets the full customer payment this way. Go-jek gets zero. This depends on the customer cancelling as otherwise the drivers rating takes a hit.