I have had far too many of these stories with Hertz. I simply will not use them anymore.
Avis still seems to do right by me, and Avis seems to give their minions enough autonomy to actually fix the customer's problem.
My biggest problem with car rental lately is simply that the cars absolutely suck. No backup cameras, no radars, no adaptive cruise, etc. unless you buy the ultra, turbo premium ones. They are rotating their fleets so slowly now that the cars are becoming way behind the curve.
I have a secondary problem in that they are always trying to fob off the SUV onto me despite the fact that I didn't want anything bigger than mid-size.
Avis still seems to do right by me, and Avis seems to give their minions enough autonomy to actually fix the customer's problem.
My biggest problem with car rental lately is simply that the cars absolutely suck. No backup cameras, no radars, no adaptive cruise, etc. unless you buy the ultra, turbo premium ones. They are rotating their fleets so slowly now that the cars are becoming way behind the curve.
I have a secondary problem in that they are always trying to fob off the SUV onto me despite the fact that I didn't want anything bigger than mid-size.