Honestly the majority of the "outrage articles" in the past few years have been based on that exact premise. Should companies gives people the experience and features they expect, or should they dumb down and simplify these services so that everyone knows exactly what's going on?

Is the fact that average people don't know that there's a "My Activity" page Google's fault or on the user? I don't think there's an easy answer but tech sites sure love milking it for views.