This is a perfect post-mortem. Their communication and support has always been really good. I've been using Monzo as my primary bank account ever since they registered as a bank, and I've converted a lot of friends to it. But... over the last year, the iOS app has fallen in quality: long UI freezes, frequent sign-outs with no explanation, silly UI bugs. My non-technical friends have noticed the same issues. It's a real shame.
Agreed. This caused me to leave them for Starling Bank, though I’m considering switching back - I’d rather take a faulty app but good customer support than a good app but no support at all.
Recently updated the iOS app and it's definitely got quite laggy, especially on the pots screen (I only have about 5 pots too). Used to be so nippy as well.
I made the adventurous mistake of upgrading my main iPhone to iOS 13 and the Pots screen just refuses to load - tapping the icon freezes the app. As I keep most of my money in pots, I didn't have any money until I got out an old phone and installed Monzo on it.
