Everything today is about shareholder value. Nobody, but nobody gives a flying frog's fat fucking ass about the end user/customer/employee/etc any more.
And why should they especially when companies are acting like this more every day, proving the almighty dollar is more important than anything up to and including human lives. Companies give us nothing unless we pay, with money or information, they are not entitled to us caring for them. Companies, however, should most definitely care about customers, as if they go away so does the company.
