Wow. I've had nothing but great experiences with the no-contract option on T-Mobile. Signup was completely trivial, have had no complaints about the service. It's been a very real savings.
What do you mean, you can't sign up for a contract? They're actively turning down more money for the same service?
> What do you mean, you can't sign up for a contract? They're actively turning down more money for the same service?
shrug That's what they told me-- my account would be flagged and I wouldn't be allowed to sign up for a contract with them ever again once I went the no-contract route. It didn't make any sense to me at the time, and still doesn't, except for cynically suspecting that it was a scare-tactic to chase me back to a contract option.
I'm curious if anybody knows of any legitimate reasons why this would be their policy.
I haven't worked in a phone tree in a loooong time.
That said, when there are hundreds of people who could take your call, don't be afraid to just hang up and roll the dice on someone else. 50% of reps are below average. if you're pretty sure you're a standard deviation or two off center, just call back.
I had absolutely no problem switching over to the unsubsidized, contract-free account, took less than 5 minutes over the phone, but they did tell me the same thing about not being able to go back to contract.
However, another friend of mine did the same thing, then decided he wanted to go back on contract. He called them asking for it and, when they declined, said he wanted to cancel and go for another provider. They routed him off to the retention department who apparently do have the authority to get him back on the contract plan and did so with minimal fuss. Of course, YMMV, but it worked out just fine for him. In the meantime, I'm still saving money over two years by going non-contract.
What do you mean, you can't sign up for a contract? They're actively turning down more money for the same service?