They've never made a profit in any year. And the last two years in a row their top line sales have declined. Furthermore, their stock price has gone from $10 to <$1 since they IPO'ed. I'd definitely call that a failure regardless of whether they are still in business or not. Is it possible that they turn it around? Yeah, it's possible. But as of right now, I think the label "failure" is more than appropriate, at least from an investor perspective. Just because they can, for the moment, continue to sell their product/service at a loss to customers is no great accomplishment.
