I wouldn't use them personally but I understand the appeal. A lot of other web hosts and registrars have serious flaws. Godaddy picks up the phone when you call them, 24/7. You can also contact them via live chat or email. They have actual 2 factor support and require a 2 day waiting period and manual verification of ID to remove 2fa. It is a real company that has been around for a while and will not disappear. They won't hold your domain hostage if you cancel web hosting or want to transfer it. They offer a ton of products, and they advertise a lot. They use modern control panels or similar interfaces(really the same as many other web hosting companies, but not bad).