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> You sound like a person who has difficulty operating in an uncertain environment.

Not at all. I deal with uncertainty all the time. What I don't like is people inventing answers, just so they have an answer. I think you'll find this "intolerance" increasingly as you deal with people higher and higher up in management. People's time becomes increasingly the most expensive factor by far. Let's stay focused here. That paragraph in the article is advice about what to do when "someone asks you something you don't know". I'm still firmly in the camp of a simple "I don't know, but I will find out for you." YMMV.




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