It's amazing, because I used to (naively perhaps) trust Glass Door reviews. Then I started at Canopy Tax and heard in almost every weekly company meeting, an encouragement to go on Glass Door and rate the company. They would also brag during those weekly meetings about the current Glass Door rating. The "Glass Door" rating was also reviewed in the meeting, with lamenting over any negative reviews that would pop up.
After that experience, I started viewing Glass Door with a very skeptical eye.
Overall Canopy Tax was a good place to work (for someone that meshes better with the culture than I did). I have many friends still there that are very happy, but I did find that Glass Door manipulation to be pretty distasteful.
If anyone from Glass Door is reading, please go back to your roots! You were such a valuable resource for me in the past, and an important force to help balance the power differential scales.
I think monetization is the problem here and this is why they moved towards removing negative reviews. We should invent a platform where altering past is not possible and not incentivized financially.
What’s amazing is that it’s 2019 and there are still people who trust online reviews written by people they don’t know! Show me one online review system out there that is not gamed in some way by the entities that stand to gain or lose money due to the content in the reviews.
> it’s 2019 and there are still people who trust online reviews written by people they don’t know!
I feel it's an extension of the old "innocent until proven guilty" thing. In the Western world, especially in the United States, we have this belief of trusting unless we are given a very high confidence level reason not to. It's this belief that is being taken advantage of via online review systems. We do not doubt them by default because it would be mean or rude to doubt the entity behind the review (entity meaning person or bot).
I think ratemyprofessors is a fairly decent online review system. Even without the scoring, just hearing peoples descriptions of how the prof teaches is quite beneficial
Im curious how you felt this was "manipulation". No one said "if you have something good to say, leave a review", which is common in retail, but moreso, it was just "go leave a review". Yes, the company is proud of its reviews, and yes, obviously there will be skoff over bad reveiws. How is any of this manipulation?
It's manipulation of the glass door rating because it alters the organic state of reviews. You're not getting a baseline of reviewers that were motivated enough by their experience to go out and leave a rating. If every company were doing this same thing, then for the candidate looking for insight it would still be reasonably easy to get a fair comparison. With some companies manipulating the results and others not, it's not a fair comparison.
To claim that it was not manipulation, it seems to me that you'd have to argue that the reviews that were created under this encouragement would have all happened anyway, without the encouragement, which I find to be a dubious claim.
I wonder, if a product manufacturer were encouraging their employees (that were themselves users of said product) to go on Amazon and review the product, would you consider that manipulation of the Amazon reviews?
Ok, I understand you now. You feel its manipulation because you now have "noise" from people who wanted to stay silent. Thats fair, but, I mean, this happens everywhere. Restaurants, mechanics, dentist offices, apps, retailers, all ask for reveiws. Some even enter you into a "sweepstakes" of sorts for one. What your saying is the review system as a whole is inheritely flawed. An example of goodharts law, sure, but not sure any of this is glassdoors fault. It also becomes "normal" as more companies do it.
At a certain point, that might be manipulation, but at least they aren't manipulating what is said in the reviews.
Overall Canopy Tax was a good place to work (for someone that meshes better with the culture than I did). I have many friends still there that are very happy, but I did find that Glass Door manipulation to be pretty distasteful.
If anyone from Glass Door is reading, please go back to your roots! You were such a valuable resource for me in the past, and an important force to help balance the power differential scales.