I bet even deliberate false positives like this would make customers feel that a... | Hacker News

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tshaddox on Nov 11, 2010 | parent | context | favorite | on: Do the Right Thing: A lesson by Netflix

I bet even deliberate false positives like this would make customers feel that a company cares about them.

rodericksilva on Nov 11, 2010 [–]

I know they don't love me but it's much better than what most do.

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