Fine for individuals. But switching a huge org with tons of weird, internal processes and rules seems like a gamble that meeting those requirements will always be important for Gmail (ie, using ie11 for some dumb reason).
I agree with you on drive, but docs is missing lots of features compared to msoffice (macros, excel functions, offline storage and runs) and google hasn’t been building tons of stuff into docs for a while.
I think they are fine for small orgs, but big orgs pay for lots of support and customization.
