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The actual issue with New York subways is:

* planned work every weekend and most late weeknights which reroutes half the trains and is described in terms guaranteed to confuse visitors. A complete map of the changed routes would help massively; instead, you get a long list of textual descriptions such as "Brooklyn-bound F trains are running express on the E track between Court Sq and W 4th St and local on the D track to Stillwell Av" which scares and confuses tourists who barely understand downtown Manhattan geography, much less how it relates to the rest of the city.

* occasional unreliability at any time of the day, typically either due to signal failures in century-old analog wiring, or because of paramedics or cops shutting down an entire station to take care of a rowdy or injured passenger.

Locals have learned to adapt. They know what the cryptic planned work descriptions mean and in which situations next station alerts are lying. They have learned to understand the static-y conductor announcements on a loud train. They know that on some lines, if you must to be at your destination on time, you ought to leave 30 minutes early just in case this ride is the 1/20 when something happens.

Visitors don't know such things, and I can empathize with their apprehension.




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