If it makes you feel any better I have been cut off from my CB account since around the time I opened it, because your ID (for password recovery) seemingly has to be issued by the country you live in. (And their customer support is non-existant). My bad for being unwilling to become a UK citizen for a few steak dinners worth of bitcoin I guess!
I was fighting with them over the same issue for several months in order to get access to GDAX. I finally gave up and used competitors services. I sent pictures (via their webcam tool) of drivers license, passport and green card, and they wouldn't accept any of them. Emails to support detailing my situation were always answered with useless canned responses. I like the simplicity of Coinbase, but their authentication procedure fails when dealing with people who reside outside their country of origin.
