Would you prefer the alternative, "Sorry about the crash. Allow us to run our mouths about things we are not competent to comment on given the presently available information"?
More like “We are available to answer technical questions about this model of aircraft, however specific questions about the crash itself should be directed to the appropriate authority”.
Their sales organisation is always available to answer technical questions about the model of aircraft, but nothing of that is relevant to any of the journalists who might enquire in light of the crash, unless they are trying to play armchair accident investigators.
