Just making sure to reply to each person that raised a concern. There is a lot of fraud that comes into every single cloud provider as root access to a virtual server can be used for a lot of malicious activity. As a result every cloud provider has automatic and manual processes that they run to find these accounts and flag them.

In the case of DigitalOcean when an account is flagged it is locked, which simply prevents a user from creating more resources and an email notification goes out to the user to establish a line of communication.

There is no service interruption, and certainly the account, it's droplets, and other resources are not deleted, and never deleted automatically when the account is initially flagged.

There are numerous communications that go out even if a user is unresponsive.