This seems like a fairly incremental tweak to normal professional protocols; I think it's one of the better guidelines I've seen.
I still disagree with framing this as "kindness" though, simply because courtesy is a habit you practice for those times when you're not feeling kind. On good days, I may litter my speech with "thank yous" and such that might be unnecessary given my demeanor, but on bad days it pays off as the behavior is automatic.
Much of the document is about deescalation which really is an art if you've ever tried to break up a fight. That they bring up the Go analogy is good, because if you're working on project you're not just responding to respond, but because you're trying to represent your interests; lobbying in a word.
I still disagree with framing this as "kindness" though, simply because courtesy is a habit you practice for those times when you're not feeling kind. On good days, I may litter my speech with "thank yous" and such that might be unnecessary given my demeanor, but on bad days it pays off as the behavior is automatic.
Much of the document is about deescalation which really is an art if you've ever tried to break up a fight. That they bring up the Go analogy is good, because if you're working on project you're not just responding to respond, but because you're trying to represent your interests; lobbying in a word.