> I think the problem is that people always, without exception, hate UI/UX change, and companies know this and have learned to just ignore the objections of their users.
I think this is only partly true.
Most of the time new designs come with a few side effects like being really slow or buggy, but then over time those things get ironed out.
For example, the new gmail UI is a nice improvement but it's buggy. Clicking into an email won't flag it as read if you leave the email quickly so you end up with a bunch of unread emails that you actually read which in turn makes me hate the new UI due to a bug. I'm concerned because this was around way back when they announced the opt in beta and it's still not fixed after forcing it on users.
I think this is only partly true.
Most of the time new designs come with a few side effects like being really slow or buggy, but then over time those things get ironed out.
For example, the new gmail UI is a nice improvement but it's buggy. Clicking into an email won't flag it as read if you leave the email quickly so you end up with a bunch of unread emails that you actually read which in turn makes me hate the new UI due to a bug. I'm concerned because this was around way back when they announced the opt in beta and it's still not fixed after forcing it on users.