Ah, sadly I believe your personal experience is very common.
It's insane really; a company puts out a status page to say to their customers "you can trust and rely on us through that dedicated medium to know our status", and if the customers in question buy into the proposition and use it the very first thing that company does is make it so you cannot trust and rely on them through that dedicated medium. Succedding is what causes it to ultimately fail.
Status page should have stayed as undocumented features for "the little guys" behind the scene to communicate and never get into the open world where PR and marketing and decision makers can roam.
It's insane really; a company puts out a status page to say to their customers "you can trust and rely on us through that dedicated medium to know our status", and if the customers in question buy into the proposition and use it the very first thing that company does is make it so you cannot trust and rely on them through that dedicated medium. Succedding is what causes it to ultimately fail.
Status page should have stayed as undocumented features for "the little guys" behind the scene to communicate and never get into the open world where PR and marketing and decision makers can roam.