UberEats brought a kind of a consistent experience to what-ever-i-want-food-delivery. I researched this stuff heavily for a food delivery startup maybe 4 years ago, met with drivers from different options (back then there weren't many, Postmates wasn't popular in TX at all) and it seemed like Eat24 and GrubHub were the big ones where I was (in terms of options, etc). Personally I can't believe Favor didn't absolutely bomb but I digress and great work guys.
The experience was absolutely awful back then. That's why I wanted to get into it. You'd have restaurants on FOO that didn't even know they were on FOO, so you'd make an order then FOO would literally call in and place the order acting like a customer doing a regular pickup (possibly screwing it up). Then FOO would find a delivery person in that area, like around college towns they'd call the local delivery food couriers and pay them to go pick it up. They'd make deals with groups and have to switch them out constantly. If one courier closed at 9 but your ordering at 11 who knows who would be delivering the food if you got it at all. I don't know how many times my food vanished into the night and I just never heard anything.
The experience absolutely sucked. And a transaction that can already be rife with issues (restaurant forgetting an item, etc) now had even more possibility of giving the customer a bad experience.
Now it's not all perfect now and there's definitely issues and always will be but UberEats actually seems to have forced some sort of standardization upon the entire process and the competitors have really had to just GET BETTER in general because of it. I can see my driver, see their GPS, the menu tells me if something is out of stock, the restaurant controls their menu, the restaurant knows it's UberEats, etc.
From the restaurant perspective they get to tap into UberEats population, use their drivers which is a streamlined process, UberEats has it's own software to see analytics, the popularity of their dishes, etc.
I could've been the Food Delivery King but I decided to work on a SAAS! C'est la vie. Kidding. I'd probably just be bankrupt now. "What if Uber, Yelp and Facebook get into this?" was never a thought that crossed my mind..
The experience was absolutely awful back then. That's why I wanted to get into it. You'd have restaurants on FOO that didn't even know they were on FOO, so you'd make an order then FOO would literally call in and place the order acting like a customer doing a regular pickup (possibly screwing it up). Then FOO would find a delivery person in that area, like around college towns they'd call the local delivery food couriers and pay them to go pick it up. They'd make deals with groups and have to switch them out constantly. If one courier closed at 9 but your ordering at 11 who knows who would be delivering the food if you got it at all. I don't know how many times my food vanished into the night and I just never heard anything.
The experience absolutely sucked. And a transaction that can already be rife with issues (restaurant forgetting an item, etc) now had even more possibility of giving the customer a bad experience.
Now it's not all perfect now and there's definitely issues and always will be but UberEats actually seems to have forced some sort of standardization upon the entire process and the competitors have really had to just GET BETTER in general because of it. I can see my driver, see their GPS, the menu tells me if something is out of stock, the restaurant controls their menu, the restaurant knows it's UberEats, etc.
From the restaurant perspective they get to tap into UberEats population, use their drivers which is a streamlined process, UberEats has it's own software to see analytics, the popularity of their dishes, etc.
I could've been the Food Delivery King but I decided to work on a SAAS! C'est la vie. Kidding. I'd probably just be bankrupt now. "What if Uber, Yelp and Facebook get into this?" was never a thought that crossed my mind..