You're nice to them, but I maintain this is lack of respect for the customer. This is 2018 and we have the internet for such processes that can be automated, not 1965. Perhaps they wouldn't need to make retention offers if they didn't have to pay the staff that makes the retention offers? Bonus, I'm not in the US so that number is an international call for me.
Besides, subscriptions are only useful if you actually read WSJ regularly. I only click on some, not all, the articles that are linked here on HN. This bit of drama looked interesting, but most of the time I don't even circumvent the paywall, I close the page immediately.
I didn’t downvote you. You have a point about the international call. Edit: actually, they seem to have a different phone number for many countries. Is the country you live in covered? How is the phone service quality if you make a test call? https://customercenter.wsj.com/contact
I liked my WSJ subscription and it really helped me at my first job out of college. It was the print subscription and I’d supplement by reading their blogs online.
Besides, subscriptions are only useful if you actually read WSJ regularly. I only click on some, not all, the articles that are linked here on HN. This bit of drama looked interesting, but most of the time I don't even circumvent the paywall, I close the page immediately.