In most cases, they have very little.
I may hate Comcast, but if I have the misfortune of moving into a place and they're the only game in town, it's basically tough luck. Could rant and rave all day about how terrible everything is, but I have to have internet for work either way.
The second offer included a "confidentiality agreement", which I would associate a large negative value with, personally. So the court's judgement was significantly higher than what the company wanted to settle for.
The judgment against them was $1,110; how high do you think they should have gone with the settlement offer?