I did some remote desktop support work in the early 90's, around the time that everybody started shifting from command-prompt DOS to GUI windows. We went from saying "type in ipconfig and tell me what you see" to "ok, do you see a start button? Click on the start button. Do you see where it says 'control panel'? It's about two-thirds of the way up. Yes, click on that. With the left button. No, the left button. Ok, do you see something that says 'network'? Click on that." It became obvious that it was impossible to do this over the phone, so we ended up installing what would probably be called "spyware" today so that we could remote-access everybody's machines (I can't remember what the software was called, but it rarely worked as it was supposed to). I see the same problem surrounding documentation around GUIs vs. command-line/text-oriented tools; the documentation spends pages to describe what a simple command would spend one line to cover. Although there are some things that do make some sense in a graphical interface, I still believe that _most_ things are orders of magnitude more efficient if you strip away the graphics and boil them down to some minimal commands.