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This is one of the reasons I enjoy working on in-house products for a company that does things other than software.

My users are my colleagues and friends, people I meet in the canteen and the pub.

I don't just find out about the problems they call support for, I also get to hear their minor niggles and workarounds.




I hated working on in house products. The company considers you a “cost center” and doesn’t value you as much as the employees in their profit centers.




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