I was going to say; most people I know brought them back for many reasons. One of my Windows fan friends had a surface book 2 and brought it back for repair because of random battery life a few times; ended up buying a Lenovo T470 (I think) instead as they kept insisting it was his fault instead of the glitchy laptop. No issues with the Lenovo ofcourse.

Do you have stats for that? Maybe I'm an outlier, but I loved the Surface Pro so much, I bought a Surface Book for work and a Surface Book 2 for personal use.

Sorry for the delay

https://www.consumerreports.org/laptop-computers/microsoft-s...

Archived at https://archive.fo/sBiUK

The first year was a really bad. Plain and simple. Now it is a decent device, but I'd take a Lenovo today if I had to make the choice. However, for note taking, the Surface Pro is second to none. The form factor, pen, and OneNote is a really good combo.

Until the screen breaks and you can’t turn it on...

If that kind failure recovery is important, then no tightly integrated device is a good choice.

Had two surface pros fail just out of warranty, if that’s the price of a tightly integrated device it’s too high for me. No more surface devices here.

That is indeed poor reliability. The SP4 I used and others I know people have had since launch, are still working fine.