Today I looked, and if they buy the app a second time, they can't cancel a second time.
My biggest frustration is definitely the huge amount of "Payment Declined" orders that come through. Then I get emails a day or two later from someone ticked that their app never downloaded AND they think they were charged.
Google emails them that the app didn't download and they need to update their payment info in Google Checkout, but I think that most people just have Gmail accounts setup so their phone will work but they never actually check those gmail accounts where these non-payment notifications are sent. Then they're left wondering why their purchased apps don't download.
A simple email to both the gmail account AND the user's primary email address would at least help solve this problem.
EDIT: I'd like to add that in the few short hours I've been working this evening and following this thread here and there, I've received 4 payment declined orders for our apps. It's like watching money blow out the window.
My biggest frustration is definitely the huge amount of "Payment Declined" orders that come through. Then I get emails a day or two later from someone ticked that their app never downloaded AND they think they were charged.
Google emails them that the app didn't download and they need to update their payment info in Google Checkout, but I think that most people just have Gmail accounts setup so their phone will work but they never actually check those gmail accounts where these non-payment notifications are sent. Then they're left wondering why their purchased apps don't download.
A simple email to both the gmail account AND the user's primary email address would at least help solve this problem.
EDIT: I'd like to add that in the few short hours I've been working this evening and following this thread here and there, I've received 4 payment declined orders for our apps. It's like watching money blow out the window.