I had bad experiences with doordash. I ordered a pizza. It showed up 40 minutes after the estimate. It was cold. It was all messed up. Driver apologized and said she dropped it and took off.
Being an Uber eats user I wasn’t worried as I went into the app and said what happened. App did nothing immediately. In a few minutes got a template email saying “sorry, we’ll give you your $5.99 delivery fee back” Didn’t happen. Emailed support saying what happened, no response.
Uber Eats is on top of food orders. Any errors result in new deliveries to replace or refunds on food.
I assume that a company with bad customer service agorithms has other problems. I tried again and it was ok. But don’t use them as alternatives are way better.
Being an Uber eats user I wasn’t worried as I went into the app and said what happened. App did nothing immediately. In a few minutes got a template email saying “sorry, we’ll give you your $5.99 delivery fee back” Didn’t happen. Emailed support saying what happened, no response.
Uber Eats is on top of food orders. Any errors result in new deliveries to replace or refunds on food.
I assume that a company with bad customer service agorithms has other problems. I tried again and it was ok. But don’t use them as alternatives are way better.