Thanks for the advice. We do have a GetSatisfaction page setup but alot of our user base refuse to use it (I don't want to pay the extra monthly fee to integrate with our login system).
I think it boils down to a communication problem, support / request are fragmented between phone, get satisfaction and our own support ticket system. We also don't have a good way of sending out information.
Perhaps if we had a regularly updated blog and a single support and feature reqeusts system it would eliminate the cause of the problem.
I think it boils down to a communication problem, support / request are fragmented between phone, get satisfaction and our own support ticket system. We also don't have a good way of sending out information.
Perhaps if we had a regularly updated blog and a single support and feature reqeusts system it would eliminate the cause of the problem.
But that's more coding for me!