Astounded that this doesn’t say ‘immediately call the legal team, and do not say anything’. Does Twilio’s employee handbook also include ‘a developer’s guide to Defusing bombs’ and ‘a developer’s guide to performing open heart surgery’?
Well since our honest feedback, they added a footnote “Please note that these best practices do not constitute legal advice. You should consult an attorney if you have any questions in how to respond to requests for information from government agencies. For example, even with the nondisclosure requirement, National Security Letters expressly permit the recipient to consult “an attorney to obtain legal advice or legal assistance with respect to this letter.”