I've only dealt with one in my life because I've mostly sublet. And they screwed me. It could have been worse but I learned my lesson to not give them any room for taking advantage of you. Take pictures, do a walk through etc. Now I'll search for reviews of the company and mostly they are all terrible. And then you see a little of it when you deal with the people through the process. And start to imagine writing your own terrible review in the future and just wish a good person would take you in and give you a safe place to live.