I wish there are more transparency about these networks divisions that make these kinds of decisions. How do we contact a higher level management person at facebook and talk about something that was removed or deleted?
The person in this article mad themselves seem very objective and desiring to be fair, considering many angles... however I do not think someone can click to remove or not remove, thousands of posts / accounts a day and stay objective with all of them.
Projects I worked on have had facebook and tumblr accounts pulled, and I have found no way to speak with someone at either company about the issue. Given how similar the content looked to some standard spam, I can see how a moderator would quickly click to remove when they see hundreds of similar things a day that are indeed quickly made spam. However these particular projects were not affiliate spam, they were original works, however no amount of emails or @mentions on twitter ever brought anyone from these companies discuss the issue.
Had similar issues with google.
When it's just a fake account being used for trolling, the harm in removing an account is likely minimal. However there is little chance these low levels mods know if the poster was a troll of legitimate group trying to do right.
If presence on social networks affects search engine rankings, getting a low level overworked, over stressed person to delete your competitions accounts could reduce their sales by 80% easily.
As facebook seems to want to "be the internet" and monopolize what is okay to be discussed and seen, they certainly have poor customer service for righting mistakes that are made in removing things. This is also true of tumblr and others.
wasn't there something on hacker news a while back that pointed out many of these mod jobs or pushed to countries like the phillipines or something as well?
With the bias that can be created by culture, and the amount of content that people are forced to see, there should be better options for contacting these companies and getting things re-instated.
In some cases deleting an account hardly affects anyone. In other cases deleting an account creates a snowball of removing speech that may be important to many, not just on facebook, but affecting the other portals as well.
The person in this article mad themselves seem very objective and desiring to be fair, considering many angles... however I do not think someone can click to remove or not remove, thousands of posts / accounts a day and stay objective with all of them.
Projects I worked on have had facebook and tumblr accounts pulled, and I have found no way to speak with someone at either company about the issue. Given how similar the content looked to some standard spam, I can see how a moderator would quickly click to remove when they see hundreds of similar things a day that are indeed quickly made spam. However these particular projects were not affiliate spam, they were original works, however no amount of emails or @mentions on twitter ever brought anyone from these companies discuss the issue.
Had similar issues with google.
When it's just a fake account being used for trolling, the harm in removing an account is likely minimal. However there is little chance these low levels mods know if the poster was a troll of legitimate group trying to do right.
If presence on social networks affects search engine rankings, getting a low level overworked, over stressed person to delete your competitions accounts could reduce their sales by 80% easily.
As facebook seems to want to "be the internet" and monopolize what is okay to be discussed and seen, they certainly have poor customer service for righting mistakes that are made in removing things. This is also true of tumblr and others.
wasn't there something on hacker news a while back that pointed out many of these mod jobs or pushed to countries like the phillipines or something as well?
With the bias that can be created by culture, and the amount of content that people are forced to see, there should be better options for contacting these companies and getting things re-instated.
In some cases deleting an account hardly affects anyone. In other cases deleting an account creates a snowball of removing speech that may be important to many, not just on facebook, but affecting the other portals as well.