It happens all the time, and there is no recourse unless you can get lucky enough to cause a social media storm with enough outrage it catches someone's attention.
Agreed. I see this story several times a year. Usually with small time people with no contacts to get them help, but I have seen large companies lose control of everything as well. I just don't understand handing over mission-critical services to companies that offer you zero control or support in exchange for free or nearly free.
The ability to cause a social media storm alone could be a motivation for having some social media presence. It seems otherwise you are screwed if something goes wrong.
