This is great. If a customer calls up saying that their computer failed after playing a certain song it idiot proofs the detection process (assuming the user was there to hear it.) It transcends languages and even if the user can't identify the song, they can hum it (again, assuming they aren't tone deaf.)
even if the user can't identify the song, they can hum it - I've always wondered what a computer equivalent of NPR's Car Talk http://en.wikipedia.org/wiki/Car_Talk would be like
